Privacy

Privacy Policy (UK GDPR) – Cotswold Tours

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book a tour with us. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR).

By using our website or services, you agree to the practices described in this policy.

2. Who We Are

Cotswold Tours Ltd

We act as the Data Controller, meaning we determine how and why your personal data is processed.

3. What Personal Data We Collect

We may collect the following information:

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Booking details (tour date, group size, preferences)
  • Payment information (processed securely by our payment provider; we do not store card details)

Information collected automatically

  • IP address
  • Browser type and device information
  • Website usage data (via cookies or analytics tools)

4. How We Use Your Data

We use your personal data to:

  • Process and manage tour bookings
  • Communicate with you about your booking or enquiry
  • Provide customer support
  • Improve our website and services
  • Meet legal or regulatory obligations

We only use your data when we have a lawful basis, such as fulfilling a contract, legitimate interest, or your consent.

5. Sharing Your Data

We do not sell your personal data.

We may share your information with:

  • Trusted service providers (e.g., payment processors, email services)
  • Authorities if required by law

All third parties are required to keep your data secure and use it only for the purpose we specify.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary to:

  • Provide our services
  • Meet legal, tax, or accounting requirements

Typically, booking information is kept for 6 years in line with UK tax regulations.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent (where applicable)
  • Request data portability

To exercise any of these rights, contact us.

9. Data Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

10. International Transfers

If any service providers operate outside the UK, we ensure your data is protected through approved safeguards such as Standard Contractual Clauses.

11. Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect their data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Cotswold Tours Ltd